Return and Exchange Policy for Rotala Leather

At Rotala Leather, we take pride in the quality and craftsmanship of our products. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a comprehensive return and exchange policy to ensure a seamless shopping experience.

Returns

Eligibility for Returns

  • Items must be returned within 3 days of the delivery date.
  • Products must be in their original, unused condition with all tags attached.
  • Custom or personalized items are not eligible for return unless there is a manufacturing defect.

Return Process

  1. Initiate a Return: Contact our customer service team at [Your Contact Email] to initiate the return process. Please include your order number and reason for the return.
  2. Prepare Your Package: Place the item(s) in the original packaging, including any accessories, tags, or manuals that came with the product.
  3. Ship the Return: We will provide you with a return shipping label. Affix the label to your package and drop it off at the designated shipping location.
  4. Inspection and Refund: Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, your refund will be processed within 5-7 business days to your original payment method.

Exchanges

Eligibility for Exchanges

  • Items must be exchanged within 30 days of the delivery date.
  • Products must be in their original, unused condition with all tags attached.
  • Custom or personalized items are not eligible for exchange unless there is a manufacturing defect.

Exchange Process

  1. Initiate an Exchange: Contact our customer service team at [Your Contact Email] to initiate the exchange process. Please include your order number and the item you wish to exchange it for.
  2. Prepare Your Package: Place the item(s) in the original packaging, including any accessories, tags, or manuals that came with the product.
  3. Ship the Exchange: We will provide you with a return shipping label. Affix the label to your package and drop it off at the designated shipping location.
  4. Receive Your Exchange: Once we receive and inspect the returned item, we will ship the new item to you. You will receive a confirmation email with tracking information once the new item has been dispatched.

Non-Returnable and Non-Exchangeable Items

  • Custom or personalized products
  • Final sale items
  • Gift cards

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately at [Your Contact Email] with your order number and a description of the issue. We will work with you to resolve the problem promptly, including offering a replacement or refund as necessary.